Frequently Asked Questions

Find answers to our most common questions.

How to receive money

What do I need in order to receive my money transfer?

You'll need the following in order to receive your money transfer:

  • Government-issued identification (ID) that displays your legal name1
  • Reference number - request the reference number from the person who sent you the money transfer2

1 Please note, your name on the transfer record, completed by the person sending you the transfer, must exactly match your name as it appears on your official ID. 
2 Requirements vary by country so please ask your local MoneyGram agent for details about their process and procedures.

How do I find the nearest MoneyGram agent location?

MoneyGram is available at agent locations around the world so we are never far away. To find an agent location near you, use our locator tool on this site.

How do I receive a money transfer?
  1. Ask for the reference number associated with your transfer. The person sending you the money transfer will have the reference number.
  2. Visit a MoneyGram location. Remember to bring your reference number and personal identification*.
  3. Complete the receiver form at the location and hand the completed form to the MoneyGram agent to receive your money.

You may be required to provide personal identification*, usually one or more of the following:

  • Passport
  • Driving license
  • National identity card or
  • Government-issued identification

You may also be required to provide proof of address.

Please ask your local MoneyGram agent for acceptable identification formats, as well as details about their process and procedures.

Requirements vary by country and agent. Please contact your local MoneyGram agent in advance for information about their process and procedures.

*Please note, your name on the transfer record must exactly match your name as it appears on your official ID.

When will the money be available for pick up?

Money is typically ready for cash pickup within minutes* after the transfer has been sent successfully.


*Subject to agent operating hours and compliance with regulatory requirements.

Anti-Phishing

What is Phishing?
  • User names
  • Passwords
  • Credit card details or
  • Secret questions and answers

Phishing is typically carried out by email and is disguised to appear as a legitimate email from MoneyGram. Links in an email direct you to a fake website that looks like the legitimate MoneyGram online site. Never click on the links in an email. If you wish to visit our site, type our website address into your browser instead of clicking on an email link. 

How do I recognize Phishing?

Here are some things to look for if you suspect you have received a phishing email:

  • Links to a website asking you to verify your account information
  • Links to a website asking you for a bank account or credit card numbers, user names, and passwords
  • Threats if you don't verify your account information, your account will be shut down

Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.

How do I prevent Phishing?

The best way to avoid becoming a victim of phishing is to be aware of common scams. Carefully review email messages you receive to see if it is a phishing scam:

  • Misspelt words
    • English is often a second language for phishers, so misspellings and poor grammar can be key indicators.
  • Bad links
    • Type the website address directly into your browser instead of clicking on a link in an email message.
  • Too good to be true offer
    • Always verify offers before beginning a transaction.

Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.

What should I do if I may have been a victim of Phishing?

If you suspect you've received a phishing email, don't second guess yourself - report it - using the contact us page on this site!

Consumer fraud awareness

I received an email from MoneyGram asking for my financial information. Should I provide it?

No. MoneyGram NEVER sends you an unsolicited email asking for your personal or financial information.

If you receive a suspicious email claiming to be from MoneyGram, please report it to us so we can investigate. Also, if your financial information has been compromised, we recommend you contact your financial institution immediately.

Who is able to pick up the money I transferred?

The person receiving the MoneyGram transfer must present a valid photo ID and know information about the transfer.

To help protect yourself further, keep all information about your money transfer confidential and be sure you know the person to whom you're sending money.

What can I do if the person to whom I sent a money transfer to and I are the victims of fraud?

You may use the contact form on this site to report fraudulent activity by selecting Report Fraud from the Type of Request drop down*. Please provide details of the incident in the Comments field.

*If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center in order to have the transaction cancelled immediately.

Where can I get more information on protecting myself from consumer fraud?

For more information, visit our Consumer Fraud Prevention site.